What to send
Describe the problem in EM Flex, including the app and iOS versions and how to reproduce it. Remove sensitive details from any screenshot.
Do not send passwords, payment information or other unnecessary sensitive data.
Contact support
Send questions about EM Flex to the contact below.
- Phone
- +18647395251
- Country or region
- United States
- Typical response time
- 2 business days
Privacy requests
Send privacy questions or data requests to the support email. We may need to verify your identity before handling a request.
Troubleshooting
Before sending a request, restart the app and check for updates and free device storage. Describe whether the issue happens again after these checks.
What if a device permission is denied?
For features that use the camera, the photo library, check the permission granted to EM Flex in iOS Settings.
What happens when I remove the app?
Removing the app normally removes its local data. Check the privacy policy and keep any needed data before removing it; ask support if you are unsure.